Mts Model FlexTest SE Manual do Utilizador descarregar pdf (Página 12)

Models FlexTest® IIm/GT/SE Controller Hardware

Problem Submittal Form in MTS Manuals

Technical Support

Identify system type To enable the Call Center agent to connect you with the most qualified technical

support specialist available, identify your system as one of the following types:

• Electromechanical material test system

• Hydromechanical material test system

• Vehicle test system

• Vehicle component test system

• Aero test system

Be prepared to

troubleshoot

Prepare to perform troubleshooting while on the phone:

• Call from a telephone close to the system so that you can implement

suggestions made over the phone.

• Have the original operating and application software media available.

• If you are not familiar with all aspects of the equipment operation, have an

experienced user nearby to assist you.

Write down relevant

information

In case Technical Support must call you:

• Verify the notification number.

• Record the name of the person who helped you.

• Write down any specific instructions.

After you call MTS logs and tracks all calls to ensure that you receive assistance for your

problem or request. If you have questions about the status of your problem or

have additional information to report, please contact Technical Support again and

provide your original notification number.

Problem Submittal Form in MTS Manuals

Use the Problem Submittal Form to communicate problems with your software,

hardware, manuals, or service that are not resolved to your satisfaction through

the technical support process. The form includes check boxes that allow you to

indicate the urgency of your problem and your expectation of an acceptable

response time. We guarantee a timely response—your feedback is important to

us.

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Mts Model FlexTest SE Manual do Utilizador Página 12