Mts Material Test Systems Manual do Utilizador descarregar pdf (Página 11)

Know information from prior technical assistance

If you have contacted MTS about this problem before, we can recall your file based on the:

• MTS notification number

• Name of the person who helped you

Identify the problem

Describe the problem and know the answers to the following questions:

• How long and how often has the problem occurred?

• Can you reproduce the problem?

• Were any hardware or software changes made to the system before the problem started?

• What are the equipment model numbers?

• What is the controller model (if applicable)?

• What is the system configuration?

Know relevant computer information

For a computer problem, have the following information available:

• Manufacturer’s name and model number

• Operating software type and service patch information

• Amount of system memory

• Amount of free space on the hard drive where the application resides

• Current status of hard-drive fragmentation

• Connection status to a corporate network

Know relevant software information

For software application problems, have the following information available:

• The software application’s name, version number, build number, and (if available) software patch number.

This information can typically be found in the About selection in the Help menu.

• The names of other applications on your computer, such as:

• Anti-virus software

• Screen savers

• Keyboard enhancers

• Print spoolers

• Messaging applications

MTS Material Test System Operation 11

2.0 Technical Support

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Mts Material Test Systems Manual do Utilizador Página 11